Shipping policy

ORDER PROCESSING: 

Please allow 24 hours to process your order.  Expect an email within 24 hours confirming the receipt of your order and letting you know your order is on the way! 

STORE PICKUP - Unit#100 - 10464 176th Street Edmonton, AB T5S 1L3

Orders can be picked up daily, from 8:00AM to 4:00PM, Monday-Friday.  An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option.  Click the "continue to shipping" button.  Local delivery is available for Edmonton and surrounding area with a minimum purchase of $500.00 CAD. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. 

Orders placed before 9:00AM during stores hours 7:30AM-4:00PM will be delivered the same day.  Orders placed outside of these hours will be delivered the next day we are open.

When your order is ready for delivery, you will receive an email with real-time tracking information. 

DOMESTIC SHIPPING RATES AND ESTIMATES: 

Shipping charges for your order will be calculated and displayed at checkout. 

INTERNATIONAL SHIPPING: 

We offer international shipping to the following countries: United States of America and Mexico. 

We currently do not ship outside of North America.

Shipping charges for your order will be calculated and displayed at checkout. 

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to X days after delivery, if the item is unused in its original condition, and we will refund the full order amount minus the shipping costs for the return. Please contact sales@hihtechnologies.com to let us know you have an item returning. A Return Material Authorization will be provided to you and must accompany the shipment so that the applicable return credit can be refunded to you. 

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@hihtechnologies.com with your order number and a photo of the item's condition.  We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

If you have any further questions, please don't hesitate to contact us at sales@hihtechnologies.com.